Chevrolet Pulling Out of the UK – Response from Chevrolet

Chevrolet Owners Club > Blog > Chevrolet Pulling Out of the UK – Response from Chevrolet

As you might have heard, Chevrolet has decided to end its new car business in Europe.
This means that the sale of new Chevrolet vehicles in Western and Eastern Europe will
end by the end of 2015.

As a Chevrolet customer you can rest assured that Chevrolet is committed to serve
you and your vehicle also in the future. We will continue to provide service and supply
Chevrolet original parts for Chevrolet vehicles in the same manner as today. Any
expressed written warranty or service plans on Chevrolet vehicles remain unchanged
and will be fully honoured in accordance with the terms of the agreement. We will
determine the most effective way to meet all your service needs through our
extensive service network.

We invite all Chevrolet customers and those interested in buying a new Chevrolet
before the end of 2015 to continue to visit their local Chevrolet service partner.

Please also find below some more detailed information on questions you may have:

Will I get service and repair for my Chevrolet in the future?

At Chevrolet we value the trust and the loyalty of our customers in Western and Eastern Europe and will honour our service and
warranty commitments. Any expressed written warranty or service plans on Chevrolet vehicles remain unchanged and will be
fully honoured in accordance with the terms of the agreement.
We are working with our dealers and authorized repairers to continue to offer an adequate availability of service points for our
customers moving forward. We will be sure to provide frequent updates on our Chevrolet Websites.

How will my vehicle be serviced once the Chevrolet Western and Eastern Europe business has been ceased?
We are working with our dealers and authorized repairers to continue to offer an adequate availability of service points for our
customers moving forward, also beyond the wind-down of our organization. Please visit your local dealer for any maintenance
service or repair. If there should be a change in your region in the future, we will inform you in due time. Please come back and
visit this website for further updates.

What happens when my dealer closes down?
We are working with our dealers and authorized repairers to continue to offer an adequate availability of service points for our
customers moving forward, also beyond the ceasing of our organization. Please visit your local dealer for any maintenance
service or repair. If there should be a change in your region in the future, we will inform you in due time. We will be sure to
provide frequent updates on our Chevrolet Websites.

I received a product recall letter. What do I do?
We ask you to please follow the instructions contained in the letter and schedule an appointment with one of our service
points. To locate a dealership near you, please check the Dealer Locator here on the website.

For how long / how many years will Chevrolet continue to supply service parts for my car?
We are working with our dealers and authorized repairers to continue to offer an adequate availability of service and repair for
our customers moving forward. We expect parts to be available for a minimum of 10 years.

I leased a Chevrolet. Will I complete my leasing period and return the car as planned?
I leased a Chevrolet. I want to end my leasing contract now.
Existing leasing contracts are not affected by this announcement. Your leasing contract will remain unchanged. Only your
leasing company can discuss or agree on any contractual changes. In case of any doubt, please contact your leasing company.

I bought a Chevrolet, which has not yet been delivered. Will I still receive the car?
Your order is still valid. Please contact your dealer relative to delivery of the car.

I bought a Chevrolet, which has not yet been delivered. I don’t want this car anymore. How can I cancel my contract?
We will be in contact with our dealers over the coming days to discuss all options. Please contact your dealer for any questions
regarding your contract or delivery of your car.

With this announcement, you will immediately de-value the car I recently bought? How will you compensate me for that?
There are no plans for customer compensation. Recent examples of brands exiting the market have not shown a significant
drop in residual value over time.

I just contacted my Chevrolet dealer / Chevrolet service point but they did not seem to have all the information about the
latest Chevrolet announcement.
We have only recently started the process of contacting all of our dealers to discuss all options. This process will be ongoing
over the coming days. We also invite you to continue to visit our website for latest updates and news as well as new vehicle and
service offers in your country.

* Markets where the Chevrolet new car business will continue: Russia,
Israel, Armenia, Azerbaijan, Belarus, Georgia, Moldova

Discuss: Chevrolet Forum

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