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Suprasport, The discussions in this Topic caption is just the tip of the iceberg.
Firstly when you say 'wont recognise the file or anything via the SD card', can you clarify what file is it you have on the SD card?
Have you acquired a card with the download patch mentioned in post #157?
There must be at least two dozen Topic captions (all slightly differently worded) with dozens of posts and discussions concerning problems with the DIC/Multimedia/SatNav.
It would appear that some forum members found a suitable download which offered some degree of recovery, whilst others hit a brickwall.

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2013 facelift Captiva, white LTZ.. Mercedes S class 2010 3.2..... 1995 Supra 3.0 na targa
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Hi, yes ive read loads and its like going around in a circles.
Its the 2019 final patch thats floating around that i have had on the sd card as well as mp3 files of different qualities and avi files, all of the above have been done on 4 different sd cards (micro and full sd) all formatted fat 32 from 32kbs to 64kbs every combination on each card, yet nothing recognised at all through the sd card but mp3 and avi on the same sd cards via a usb adapter worked fine in the usb port. I will update my profile after this but for the purpose of this post I have a 2013 facelift LTZ and yes im in the UK. Not to worried about updates but would like to rule out a faulty unit not reading its sd card slot. Thanks again :)(y)
 

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The only suggestion I can offer on loading the patch is to follow the guidance given by Rhume in post #133. See if that works.
The down side to the overall DIC/Multimedia/SatNav is that there are no Sat Nav Road Data updates because when GM Chevrolet pulled out of UK in 2015 they also cancelled the Road Mapping contract with 'Here' who were the Mapping providers. That, combined with never ending problems of not being able to connect or play other media and phone links, has resulted in many Captiva owners changing the entire DIC. (Totally different Topic of which there are 'book fulls' of reading and not all of those being successful either !)
Good Luck.
 

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2013 facelift Captiva, white LTZ.. Mercedes S class 2010 3.2..... 1995 Supra 3.0 na targa
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many Captiva owners changing the entire DIC. (Totally different Topic of which there are 'book fulls' of reading and not all of those being successful either !)
Good Luck.
Thank you, I will look into that I think but was hoping to avoid losing heater control etc.. but its not the end of the world. Loving the tesla screen haha
 

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Does anyone know why my 2013 captiva LTZ wont recognise the file or anything via the sd card actually I have formatted in fat32 used a 16gb sd upto a 32gb micro sd in an adapter. Hiope someone can help
View attachment 1784 View attachment 1785 thanks
maybe just try a different SD card? I had similar problem with the USB. Tried another drive and it worked.
 
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