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Discussion Starter #1
Hi, I'm a new member who owns a Chevy Orlando 2.0 auto but for how long, I don't know. It's a 2012 model that has died on me. Currently being a garden ornament at my local Chevy garage as it has lost drive and the front wheels have locked.
No warning except a very quite intermittent whine on pulling away on the morning it died. Then after a couple of miles it started to drop gears and then stopped altogether. Weirdly, it tried to restart itself twice when the engine was turned off. Pushed it out of the way of traffic on a busy dual carriageway and had to get recovered by the AA. No warning lights.
Their machine read it had fault code p2723, solenoid valve e stuck on.
When the AA guy was loading it onto the lorry the front wheels stuck and will no longer turn forward or backwards.
Can anyone advise how terminal this sounds as the thought of having to get a new gearbox fills me with dread. It'll prob cost more than the cars worth!
It's done 29500 miles so surely the gearbox can't have broken? It's been serviced by the Chevy garage since new too.
Any help?? Cheers.
 

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Sorry to hear. My listings show P2723 stuck Off & P2724 stuck on. Certainly would seem to indicate gear problem but how much damage is difficult to say - up to the experts to decide.You say it has been regularly serviced but dont actually say you've had it from new. When the original warranty expired did you take out extended warranty??
 

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Discussion Starter #3
Thanks for your message. I bought it from the dealer as an ex tester so only had a few miles on it but was around 6 months old. I had a service plan which has finished so this year would be the first service and mot I had to pay for up front. I wasn't offered an extended warranty or an extention to my plan? Would that have been in the service plan? It was a pay monthly where it covered my mot and minor and major services.
 

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Suzy, It was up to you to protect your vehicle once the original warranty expired. There are several companies offering such cover. Sadly it sounds that you didnt and the repair costs will fall directly to you. I would like to think that something has just jammed and might be fixable without total gearboxreplacement but your description of failure doesnt bode well.
There have been a catalogue of failures on the Captiva gearbox but I cant recall the Orlando being prone to failure. You may need to try and get your service dealer to plead your case with Chevrolet considering the low mileage and the full service history. Unfortunately Chevrolet have never been recognised as particularly 'flexible' in respect of 'good will' gestures. Even less so since withdrawing from the UK market as they have no ongoing reputation to protect. Their response in the past basically being it is either in or out of warranty.

This is I think sadly another case of reminding owners (again) to take out Extended Warranty once the original warranty expires.

Keep the forum informed of your situation.




Edited by: Aussie Ed
 

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Discussion Starter #5
This was the first car I'd bought that was basically new from a dealer and took the service plan etc. I must admit I didn't realise you had to sort an extended warranty as I assumed if needed then it would be offered when the original one was coming to an end ( like when you buy white goods they push extended warranties as an extra) I would still argue that a gearbox, especially an auto where you can't trash it, should not have major problems after only 29500 miles. Chasing it today so hoping I'll get a resolution ASAP as coming up 3 weeks with no wheels now....
 

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Suzy said:
I would still argue that a gearbox, especially an auto where you can't trash it, should not have major problems after only 29500 miles. Chasing it today so hoping I'll get a resolution ASAP as coming up 3 weeks with no wheels now....

Suzy, Sorry to hear this issue remains outstanding. Is your dealer actively pursuing this on your behalf or are you getting the impression that they are 'fobbing you off' ? The success or otherwise of claims often depends upon the dealers relationship with the manufacturer.
You can try registering your concerns with Motor Codes. They may be able to add some leverage but suggest that you discuss this first with your dealer so that you keep him informed. If you dont do so he may consider you have 'gone over his head' and you may lose him as an ally.

Has it been established what has actually gone wrong with the gearbox? Solenoids can be replaced but depends if there has been damage to other components.





Edited by: Aussie Ed
 

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Discussion Starter #7
Hi, dealer has said that Chevy will not help as over the 3 years so have washed their hands. The dealership was bought out so they are saying it's nothing to do with them (debatable but depends on the terms of the acquisition) but if I get it drivable ( get reconditioned gearbox) then they will offer a part ex amount against a new car. This means I have to pay full price of repairs and end up with a Vauxhall I don't want but as I need a car it may be my only option. So annoyed that I'm going to be thousands down because I bought a substandard designed vehicle. A real shame as I thought I'd found the perfect car for my needs for size etc. I will definitely be advising anyone I know not to buy one. For people who swap their cars often I imagine it's no big deal but when I buy a car I keep it for its usable life, which up til now has been seven or eight years. Having to go through the expense and hassle after only 3 1/2 is an expense I can't afford and didn't think I'd have to do buying an almost new car. A lesson learnt at considerable cost.
 

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Hi.

I had a similar experience with a Jeep that had done 26000 miles fully serviced at dealers etc. My gearbox lost several gears and Jeep said they would pay £1000 and I had to pay £4500. To add to insult they put in the letter that they sent me that I had 30 days to accept this or they would retract the offer. It's not just Chevrolet that does this as I can attest to.

I was very "lucky" in that a superb company reconditions the gearbox inc removal and refitting for £900. Something Jeep could not even offer.

When it happens to you its awful but getting a company to see how awful is something they have no wish to do.

I hope you get sorted.
 

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Sleeper, You'll find the remainder of this saga if you wish to read it under the General Newbies tab. Became fragmented as a post in two places.
 

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Discussion Starter #10
Thanks Sleeper, yep, very frustrating. Car is going to the automatic transmission specialist on Monday so I'll have to see what they say to know whether to try and take it further.... Currently looking for a new car.... :0)
 

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Hi Suzy......what's the latest on your car??? ...has the transmission specialist found anything that helps your case??
Or....have you found a new car?? ...if so...perhaps consider an extended warranty on it
 

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Discussion Starter #14
So, for those that were interested, here's an update. The auto gearbox specialist still has my lump of useless metal and has rebuilt the gearbox having had to wait two weeks for the solenoid parts for it. Once completed it was taken to the Bristol Chevy dealer but it won't reset the adaptive values. So, gearbox has to be rechecked! This darn car is causing so much stress. I've been without wheels for nearly 7 weeks, including 4 bank holidays, a kids half term, my sons 18th birthday and not being able to visit my 81 year old father 3 times a week that I normally would. That on top of the expense involved when you don't have your car and the waste of car tax! Grrrrrr. I am beyond fuming. If Chevy had decent gearboxes in the first place I would not be having all this trouble.
Never had this much trouble with any other car, especially one only 5 1/2 years old and done so few miles. We've owned many makes of vehicle an I can honestly say this is the worst we've ever owned. Even my cheapo Renault kept going for 7 years before I had any issues with it. Missing my ford big time!
Anyway, rant over. Let's hope I get it back sometime this week. Grrrrrr.......
 

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Suzy, Hang on in there.Might your dealer like the following info taken from GM Autocats data.

Sorry everyone as this is a long message. Particularly pay attention to the comments in Red.

<h2 style="color: rgb0, 0, 0;">Transmission Adaptive Values Learn</h2>Transmission Adaptive Values Learn is a procedure for 6speed automatic transmissions in which a series of tests are run to allow the transmission control module(TCM) to learn individual clutch characteristics. Once the clutch data is learned, Transmission Adaptive Values Learn translates it into the adaptive data cells, which the TCM uses for clutch control during shifts. The scan tool provides initiation of the Transmission Adaptive Values Learn procedure. This procedure is to be used following transmission repair.The Transmission Adaptive Values Learn procedure must be performed when one of the following repairs have been made to the vehicle. Failure to perform the procedure after one of the following repairs may result in poor transmission performance, as well as transmission DTCs being set:<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Transmission internal service/overhaul</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Valve body repair or replacement</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Control solenoid valve assembly replacement</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">TCM software/calibration update</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Any service in response to a shift quality concern</td></tr></t></table>
Note:Ensure the following conditions are met before performing the Transmission Adaptive Values Learn procedure:<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Drive wheels are blocked</td></tr></t></table>
<div align="left"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Parking brake is applied</td></tr></t></table>
<div align="left"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Service brake is applied</td></tr></t></table>
<div align="left"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Zero percent throttle and no external engine RPM control</td></tr></t></table>
<div align="left"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Transmission fluid temperature(TFT) is between 70-100°C(158-212°F)</td></tr></t></table>
<div align="left"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Transmission gear selector has been cycled from Park to Reverse 3times in order to purge air from the reverse clutches.</td></tr></t></table>
  1. <li ="1">Use the scan tool to navigate to Transmission Adaptive Values Learn by selecting the following:<div align="left"><table cellspacing="0" border="0"><t><tr><td valign="top">1.1.</td><td valign="top">Module Diagnostics</td></tr></t></table>
    <div align="left"><table cellspacing="0" border="0"><t><tr><td valign="top">1.2.</td><td valign="top">Transmission Control Module</td></tr></t></table>
    <div align="left"><table cellspacing="0" border="0"><t><tr><td valign="top">1.3.</td><td valign="top">Configurations/Reset Functions</td></tr></t></table>
    <div align="left"><table cellspacing="0" border="0"><t><tr><td valign="top">1.4.</td><td valign="top">Transmission Adaptive Values Learn</td></tr></t></table>


    Note:If at any time during the procedure, required conditions are not met, Transmission Adaptive Values Learn may abort and the process may need to be started again from the beginning.<li ="1">Use the scan tool to perform the Transmission Adaptive Values Learn procedure. As the procedure is being performed, the scan tool data display will provide operator instructions. Follow the scan tool instructions, as required.<li ="1">Once the procedure is complete, shut OFF the engine and power down the TCM. You will lose communication to the scan tool.

    Note:When the Transmission Adaptive Values Learn procedure is completed, the transmission will remain in a neutral state.<li ="1">Restart the engine. This will complete the Transmission Adaptive Values Learn procedure.
<a name="ss1-2280246" style="font-size: medium;"></a><h3>Fault diagnosis</h3>If the Transmission Adaptive Values Learn will not run and the above stated conditions have been met, ensure the following:<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">TFT is between 70-100°C (158-212°F)</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Brakes and brake switch are functioning properly</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">No active DTCs</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Closed throttle and engine RPM increases above 1,500RPM while at entrance of the test</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Park/Neutral position switch is properly adjusted and functioning</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Line pressure control is able to provide 1,000kPa and is within specifications</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Vehicle is not moving or vibrating excessively</td></tr></t></table>
<div align="left" style="font-size: medium;"><table cellspacing="0" border="0"><t><tr><td valign="top">""¢</td><td valign="top">Clutches are properly assembled

</td></tr></t></table>


<div align="left" style="font-size: medium;">Good Luck. Nearly there.
<div align="left" style="font-size: medium;">

<div align="left" style="font-size: medium;">
 

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Discussion Starter #16
Hi, thanks for the info.
A call from the garage today. Apparently the gearbox adaptive values would not reset because my engine has never had any updates done on it. Can anyone tell me if this should be done at the service or only when Chevy send a notice for it to be done? I've always had it serviced and mot done at the Chevy dealer I bought it at so have they not done something they should have? It's caused over a week extra not having the car back as two Chevy dealers tried to reset and couldn't because they wouldn't marry up, the new reset with old engine settings? I'm waiting to hear if they can do it now. Sigh. I'll have forgotten how to drive by the time I get it back, lol.
 

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Chevrolet dealers should lookup the service recalls applicable to your model/vin and undertake those issues automatically when the vehicle comes into them.Owners can also check service recalls by registering free online at www.mychevrolet.eu;
Any necessary action recalls will be listed there applicable to the model (Vin) and will show as outstanding if not undertaken and recorded.


Edited by: Aussie Ed
 

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I've found a website with data on the Orlando.There are no less than 93 Technical Service Bulletins. Some of these are simply useful info for the technicians.
Recalls on the other hand are 'must do' items.
Copy of the link is here http://www.chevroletproblems.com/tsbs/Orlando/2012/:-
 

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Suzy....sorry to hear this is dragging on. ....hope you get some positive news soon
Mike
 
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