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There are some existing discussions concerning Keyless entry difficulties. The Back Index Advanced Search function may have some helpful reading for you.
I've attached the link here. Click and read through the various discussions in case they are helpful.
 

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Super Moderator
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As you've said your model doesnt have that button/function then I'm not sure we can resolve this. There were a number of face lift modifications about 2013/2014 which possibly didnt apply to all markets.
Maybe your answer is to take your vehicle to an automotive locksmith.
 

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In Italy not there is more Chevrolet and mechanical is generic.... Not have specify... I think to buy myself mdi diagnostic
Same problem throughout UK and virtually all of Western Europe. Chevrolet withdrew all dealerships and technical support.
 
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