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I have been complaining to Chevrolet about the
quality of the Advanced Satellite Navigation / information system fitted to my
61 plate LTZ for the past eleven months.

In May after contacting Motor Codes, Chevrolet
confirmed that they ""acknowledges and recognises the operating concerns you
have experienced with the satellite system fitted to your Captiva""� and that the
new upgrade will rectify these problems.

After the upgrade was installed I advised Chevrolet
that there was little or no improvement in the system. They have now advised me
that ""the system supplied with the Chevrolet Captiva achieves its intended
function and that the latest software improvements have ironed out most of the
quirks identified by you and other Captiva owners""�

I have been advised that this unit appears not to be
fit for purpose. However, as Chevrolet have informed me that the issues I have
complained of are common to all Captiva's, before taking any formal action it
would be advisable to ask other Captiva owners if they are experiencing the
same problems.

I would be grateful if you could advise me if the system
fitted to your vehicles have any of the following issues

1 When using the navigation system when you are
1000yds from a junction the voice guidance will advise you only 500 yds form
the junction.

2. The voice guidance and distance display to the
next junction are out of sync and if you do not stop at the junction you will
have passed it before the voice guidance gives you instructions as to which way
to go.

3 Voice command will regularly tell you to keep
left/right when in fact you have to turn left/right.

4. The touch screen warning beep will not work if
the radio is on. Chevrolet says this is how it is designed.

5. If you change from MP3 to radio etc. The MP3
player will continue to run silently in the background and will occasionally
come back on when the voice guidance is operating.

6 The trip computer occasionally resets itself zero and
no matter how economically you are driving the miles to empty will not change.

Any assistance you
could give would be much appreciated
 

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You sound like a right winger - go buy another motor!

I got two ltz's in the family, latest upgrade and they work fine

The system is crude, there's better out there but as a package, price and deals to be had you can't beat the Captiva

Look at German or Japanese if you want perfection in this area
 

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Hi,


I have a 10 plate LTZ and generally the Sat Nav works OK, the only gripe I have with it is once it has set up the route it seems determined to take you that way regardless of how many times it recalculates when you deviate from the original route, this shows up in the miles to go readout which rises dramatically along with the ETA. I can only assume that when it recalculates the route the map display is correct but it does not recalculate the ETA etc and remains firmly fixed to the original milage and timings. If you do not deviate from the route then it works OK, other than that it works as described in the book. I do have a Garmin independant system that I also use if I am on a journey that requires sat nav and I usually turn off the voice guide on the inbuilt system as I find it annoying when approaching roundabouts and junctions, I do not need to be told 4 times that a turning is coming up and then be told agaiin that I have done it. But hey ho most sat navs suffer the same problem.



 

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Sorry Keith I have a Captiva of the same era assuming you are talking about the latest model and having just done a 350 mile journey looked out for your faults and could not recall any.
The only blip was a junction replaced by a roundabout but hey ho.

My son has a 10 plate Captiva with a few quirks some of which are similar including a reversing camera which keeps jumping. He is still in a longdiscussion with the dealer about this and a few other things.

Problem may be that the dealer are reported to be giving up the franchise which does not help.

Anything else and I will let you know.



Regards
 

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8 Posts
I have recently purchased a second hand LTZ on a 58 plate which has a built in sat nav. I keep reading about up grades. Can anyone provide me with advice?
 

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Discussion Starter · #6 ·
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The upgrades are carried out via an SD card which is
supplied by Chevrolet to the dealers. I don't know if or how much the
dealerships will charge for these upgrades as the ones carried out to my LTZ
have been done under warranty.

I was advised in July that my system had the most up
to date software which is

Hard ware 024CDae Soft ware 0.75S

Operating System 0.23CH-EN Firmware 1.02.

Hope your system works better than mine which as far
as I am concerned is rubbish particularly
in view of the fact that the local dealerships have recently advised me
that a new unit will costs around £3000 ( yes £3000 not £300 ) and my dispute with Chevrolet is still ongoing.

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8 Posts
Thanks for your help. £3000 for a new unit seems well over the top! I think to have a unit fitted as an optional extra on a new vehicle is only half the price!Your dealer needs to review his pricing or does he think we arestupid? Please advise who it is so that everyone can avoid getting ripped off.
 

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Discussion Starter · #8 ·
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Had price for new unit from all of the main dealers
in S. Wales and they all quoted around £3000 for a replacement unit which does
not include fitting.

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When I first bought my LTX was a bit surprised it did not come with sat nav but having read about some of the problems and costs boy am I now glad. After bidding on ebay won a new5" screen china sat nav for£45,have it fixed by minute velcro dots slightly angled in front of the flip down storage below the computer screen, turns on and of with the ignition always gets me where I want to go with no problems in the two yearsI have had ithad it, job done.
 

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keith see my journey and issues which i have published elsewhere on this site. I have video and photo evidence and motorcode are investigating. I can recreate my issues on pretty much all series 2 61 plate LTZ's i have come across. I have had 6 attempts to fix and some of the issues are in what you state.
 

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Discussion Starter · #12 ·
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Thanks for reply been following you posts and looked
at your videos when you first posted them.

You seem as Pi***d off with Chevrolet as I am.

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hiya, yes sadly , had to go legal yesterday, utter lemon and really poor product and service. Shocking to be precise.

BBC Watchdog now involved, watch this space.
 

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Discussion Starter · #14 ·
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I passed my complaint to my solicitors two weeks ago.

Have sent you private message with more details.

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