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Purchased a new Captiva LTZ on the 1<sup>st</sup> of
September and have had issues with the satellite navigation since collecting
the car.

Some of the issue I have reported are.

1. 1.
When you are 1000 yards from a way point the voice
guidance will issue instruction to turn left/right in 500 yards which can be
confusing if you are in a built up area.

2. 2.
There is a lag in the voice commands in relation
to your actual position which increases with the cars speed e.g. when on a
motorway voice command will instruct you to take turning on the left in 200yds
despite the fact the you will already be driving on the slip road and have left
the motorway.

3.
3. Large amount of streets and post codes are
missing from database.

4.
4. Voice command will regularly tell you to keep
left/right when in fact you have to turn left/right.

Car has been into the dealer on three
occasions to rectify faults and they have now informed me that

1.
1. The system has the latest version of the software
installed.

2.
2. Chevrolet has advised them that all of the
issues I have reported are common to this system.

And as such there is no more they can do to improve the
operation of the system.

Before I contact Chevrolet direct I was wondering if anyone
is having the same problems with their satellite navigation system.

Regards,



Keith
 

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Mine is in Peter vardy Edinburgh and has been since Monday.
Lots of different things but sat nav is one of them but been told they have an update for it.
Reversing camera freezing up, when reversing freezes for a second
Cd player doesn't work first thing in the morning when it's cold, done it last winter, fine over summer and started on Monday when it was first frosty morning. Car was always warm when dealer saw it so didn't believe me, why would I lie? Even had it on video but they have to see it. Currently they believe everything might be related but sat nav is very annoying, tomtom was so much better/reliable
 

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I have been struggling with chevrolet over this for a year. The sat nav is ridiculous.


I got this from them today!!


With due regard to the previously mentioned Satellite Navigation system improvements, things have moved on somewhat since we last communicated. A team of engineers from Korea visited the UK and other European Markets to test new software for the Captiva Sat Nav system. Following on from the visit, a process of tweaking the system to ensure full compatibility to the UK requirements, as well as those of our European partners was required. The outcome is that at the start of this month we were provided with new improved software for the Captiva Satellite Navigation system, which is believed to provide a solution to the Sat Nav performance issues experienced by some Captiva customers.

To enable you to benefit from the improvements, I have requested that our Technical Assistance team download the new software onto an SD card that we will then send to Phoenix in Wimbledon. We will ask the Phoenix to contact you once they have received the card, to arrange a convenient date for you to present your Captiva for them to load the software on to your vehicle's Sat Nav system.


So maybe something has been done.


Andy
 

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Discussion Starter #4
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Thanks for the information Andy.

I wrote to Chevrolet regarding the Sat Nav two weeks
ago and have still not had a reply.

Car is back with dealer at the moment having the
entire centre console changed and will show him a copy of Chevrolets response
when I collect the car tomorrow.


Keith
 

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3 Posts
I bought the base model and put in a Sony Nav/DVD/Reverse camera and all works sweet. Lucky I read these forums before I bought. Thanks!
 

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1 Posts
I have a 2010 ltz,recently purchased second hand.Had problems with parking camera freezing,screen freezing and buttons to the screen not working.Have had an upgrade to the sat nav and a whole new system put in 2 weeks ago,but problem still exists ,so back to dealer again this weekend to hopefully get it fixed once and for all!!!
 

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997 Posts
Don't hold your breath Moory, some of the guys in here have had similar problems from the start.

Iain
 

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1 Posts
Hi i am new to the forum & found your post which is the same problem as i have. Could you please let me know if or how the problem was resolved. Many thanks.
 
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