hi folks new on here wife bought a 2009 ltx brand new fron showroom it was pre registered from march she got it in aug there now tryin to say its out of warrenty sales man never said 6 months warrenty had lapsed or she would never have got it an jus got a new one total joke there s only 39k on the clock an its already had a fuel pump replaced think this will be the first an last chevy very dissapointed
Sounds like need a concerted 'push' on the Chevy agent you purchased from and/or take issue up with Chevrolet HQ. Surely if it was sold as a 'new' vehicle full warranty applies irrespective of being pre-registered. Make sure it was not a pre-used demonstrator that you bought. Get all your facts/details togetherand be prepared to do battle. On limited info provided sounds like a bit of sharp practice by dealer.
Nope, I shouldn't think so, the 3 years starts from the date of first registration. If it was a Renault or similar, you might be in luck, but I've never heard anything other than bad stories about Chev Uk and their discretion on warranties. Doesn't sound like sharp practice at all, pre reg is pre reg. I've owned a number of pre reg cars in my time and understood that this was the trade off for the lower pricing.
Hi Bigiain, Thanks for your wise input. I will retract my view on dealer/agent
. Maybe this is a warning for all of us for future. I was under impression that 'pre-registered' simply helped with sales quota's. I still think pretty raw deal that the vehicle could have zero/delivery mileage only and yet the buyer looses out on warranty. Davy1100 could have a hard slog ahead.
You will have a battle against Chevrolet, but if the dealer said it had a full warranty without explainning that 6 months (or whatever it was) had expired, then you have a claim against them. Proving this however, is the challenge.
I'm failing to get anyone, dealer or Chevrolet to accept liability for the tail gate corrosion reapearing within a year.
Impressed with the Captiva, not with after sales customer service.
Did you not check the registration document as to see when it was first registered. I got mine on 1st March however it was registered in the middle of January. My salesman made me prefectly aware this was why we were getting almost £8000 discount. I have to say that my dealer have told me that the warranty given by Chevrolet expires on the day that the car is 3 years old. Chevrolet do not give leeway unlike most other manufacturers eg Toyota. Goodluck, with your claim, you could try trading standards, if the car has been regularly serviced by a main dealer the belt is not due for achange for some time yet, therefore the belt in your car was substandard and not fit for purpose. My advise would be to contact Citizens Advice.
I had the same experience with a pre-reg car: it had 12 miles on the clock, if I recall, but I lost 6 months warranty. Does seem like a sharp practice though: this car had never left the dealer; it had never been sold to a real customer. Most warranties for everything else in the universe start when a consumer buys the item, not when a shop gets it in stock.
was sold as pre registered but salesman never mentioned 6 months warrenty had gone or we would nt have got it it was brand new with only 3 miles on the clock waitin for them to get back to me as i know a timing belt should not snap at 39k so its a faulty part i ll ltet you know how we get on<div id="isChromeWebToolbarDiv" style="display:none">
To answer question on when should timing chain be replaced (posted by Garyndawn), my manual says 160,000 miles (240,000km) or 10 yearsfor the Captiva Series II (2011>). Might be slightly different for Series I (have a look in your manual under vehicle maintenance) but would tend to imply that problem by Davy1100 is seriously premature
Series 2 is a different engine entirely. The recommended interval for the belt on the 2.0 VCDi is 100000 or 60 months (mytimingbelt.com). I'm not sure I'd leave it 100000 miles myself, I'll probably change it at the 5 year mark I think, when it'll have about 60-65k on it, just to be sure...
Hi Jegrugby, I have a 2.2 and under vehicle maintenance themanual page 7-4 item 23 refers to 'Replace timing chain'. (at 160,000 miles!). If it were a belt I guess they would have said 'belt'. From this I would conclude it must be a 'chain'. Hope this helps.
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